Effective Date:01-01-2024.

1. Introduction

Thank you for choosing Delight Matrimony. We are committed to providing you with exceptional services. Please review our cancellation and refund policy carefully to understand your rights and responsibilities.

2. Cancellation Policy

2.1 Client-Initiated Cancellations

·         Before Service Commencement: If you wish to cancel your membership or services before they have commenced, please notify us in writing via email or postal mail at least 7 days prior to the start date of your service. You will be eligible for a full refund of any payments made, less any applicable administrative fees.

·         After Service Commencement: If you decide to cancel after the service has commenced, you must provide a written notice at least 7 days in advance. Refunds will be calculated based on the unused portion of the service and will be subject to a cancellation fee of 20% of the total service fee.

2.2 Company-Initiated Cancellations

·         Delight Matrimony reserves the right to cancel services if necessary due to unforeseen circumstances. In such cases, you will be notified promptly, and you will be eligible for a full refund of any payments made.

3. Refund Policy

3.1 Refund Eligibility

·         Full Refund: Eligible for clients who cancel before the service commences as described in Section 2.1.

·         Partial Refund: Available for cancellations after the service has commenced, subject to the conditions outlined in Section 2.1. The amount refunded will be based on the unused portion of the service minus the cancellation fee.

·         Non-Refundable Fees: Any fees for services that have already been rendered, including but not limited to consultation fees, profile setup fees, or any other non-refundable fees, are not eligible for a refund.

3.2 Processing Refunds

·         Refunds will be processed within 14 business days from the date of cancellation confirmation. The refund will be issued using the original payment method unless otherwise agreed upon.

4. Dispute Resolution

If there are any disputes or concerns regarding cancellations or refunds, please contact our customer service team at [Insert Contact Information]. We will make every effort to address and resolve your concerns promptly.

5. Policy Changes

Delight Matrimony reserves the right to update or modify this cancellation and refund policy at any time. Any changes will be communicated to clients via email or through our website. It is your responsibility to review this policy periodically for any updates.

6. Contact Us

For any questions regarding this policy, please contact us at:

Email: support@delightmatrimony.com

Phone:+918069640550

Address: No 336 1st main 5th cross Koramangala, 1st block, Bangalore, BENGALURU (URBAN), Karnataka, India, 560034

Thank you for your understanding and cooperation.